Exchange & Return Policy

  1. Products can only be exchanged or returned in the case of receiving a damaged item. Requests must be made within 7 days of purchase.

  2. Any damage or defect must be reported immediately upon delivery, along with valid photo or video proof.

  3. Customized, made-to-order, or clearance items are strictly non-returnable and non-exchangeable.

  4. Once approved, refunds will be processed through the original payment method within 7–14 business days. Please note that refund timelines may vary depending on the bank or payment provider.

Shipping Method

  1. Riyadh Delivery: Standard delivery within 2–3 working days.

  2. Other Saudi Cities: Standard delivery within 3–7 working days, depending on the location.

  3. Free Delivery in Riyadh: All orders within Riyadh qualify for free doorstep delivery.

  4. Safe & Direct Handling: To ensure safe and timely arrival, all deliveries are handled directly by our professional team—no third-party couriers are involved.

Installation Method

  1. For products requiring assembly or installation, our team provides professional installation services at the time of delivery (inside Riyadh).

  2. Installation is conducted with high safety standards, ensuring correct setup and functionality.

  3. Customers outside Riyadh will receive clear assembly instructions or optional paid installation support upon request.

  4. It is the customer’s responsibility to ensure the installation space is prepared (clean, accessible, and safe for workers) before the scheduled delivery/installation.

Payment Method

  1. We accept payments via Credit Card, Debit Card, Bank Transfer

  2. For online transactions, secure payment gateways are used to protect customer information and ensure safe transactions.

  3. Installment or flexible payment options may be offered on select products—terms will be shared at checkout.

  4. All payments will be confirmed before delivery scheduling.Â